Payment Policy

PAYMENT POLICY

Last Updated: 18 September 2026

At ELODIE & ROWAN, we aim to provide a simple, transparent and secure payment experience.

This Payment Policy explains the payment methods available through our website, how payments are processed and how payment-related issues and refunds are handled.

1. ACCEPTED PAYMENT METHODS

We accept the following payment methods where available during checkout:

American Express
Apple Pay
Google Pay
Maestro
Mastercard
PayPal
Shop Pay
UnionPay
Visa

Available payment methods may vary depending on your device, location, bank or payment provider.

Only payment methods displayed during checkout can be used to complete an order.

2. CURRENCY

All prices on our United Kingdom store are displayed and processed in:

British Pounds Sterling (GBP)

If your payment method uses another currency, your bank or payment provider may apply its own exchange rate or conversion fees.

Any fees charged by your bank or payment provider are outside the control of ELODIE & ROWAN.

3. SECURE PAYMENT PROCESSING

Payments are processed through Shopify and authorised payment providers.

Our checkout uses secure technology designed to protect your personal and payment information.

ELODIE & ROWAN does not store complete payment card numbers on its own systems.

4. PAYMENT AUTHORISATION

When you place an order, your selected payment method may be authorised or charged for the total amount displayed during checkout.

Depending on your bank or payment provider, the transaction may temporarily appear as pending or authorised before it is completed.

A temporary authorisation does not necessarily mean you have been charged twice.

5. ORDER CONFIRMATION

An order is considered successfully submitted when:

Your payment has been successfully authorised or processed
You receive an order confirmation email

If payment cannot be completed, your order may not be accepted.

6. FAILED OR DECLINED PAYMENTS

A payment may be declined for reasons including:

Incorrect payment information
Incorrect billing information
Insufficient funds
Expired payment method
Bank security restrictions
Failed authentication
Online transaction restrictions
Fraud-prevention checks

If your payment is declined, please verify that your billing and payment information is correct.

You may also need to contact your bank or payment provider.

ELODIE & ROWAN cannot override a payment decision made by your bank or payment provider.

7. FRAUD PREVENTION

Orders may be subject to automated or manual payment and fraud-prevention checks.

Where reasonably necessary, we may request additional information to verify:

Customer identity
Billing information
Payment authorisation
Order legitimacy

We reserve the right to delay or cancel an order where payment cannot be verified or fraudulent or unauthorised activity is reasonably suspected.

If payment has already been collected for a cancelled order, the applicable amount will be refunded to the original payment method.

8. PRICING

We aim to ensure that all prices displayed on our website are accurate.

The amount shown during checkout is the amount payable for your order, subject to any clearly displayed applicable charges.

If an obvious pricing or technical error occurs, we may contact you before processing the affected order.

9. REFUNDS

Approved refunds are issued to the original payment method used for the purchase.

Refunds under our Return & Refund Policy are generally processed within:

5–7 business days after approval

Your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.

For complete return and refund information, please refer to our Return & Refund Policy.

10. PAYMENT ISSUES

If you experience a payment issue, please check that:

Your billing information is correct
Your billing address matches your bank records
Your payment method has not expired
Sufficient funds or credit are available
Your bank permits online transactions

If you still require assistance, contact us.

Email: support@elodieandrowan.com
Phone: +44 7737 141295

Never send complete card numbers, security codes, passwords or other sensitive payment credentials by email.

11. BUSINESS INFORMATION

Store Name: ELODIE & ROWAN

Chamber of Commerce (KvK) Number: 96603585

VAT Identification Number: NL005220134B41

Business Address:

Van Manenerf 14
3907 MA Veenendaal
Utrecht
Netherlands

Website: www.elodieandrowan.com

12. CUSTOMER SUPPORT